Last updated: 16 October 2026
1. One-off payments, no recurring charges
Every purchase on fred.my (fred.my Unlimited, BizHub, Chatlane Pro) is paid once for the period you choose. There are no automatic subscriptions, so you are never charged by surprise.
2. When we refund
- Double charges or duplicate payments for the same order.
- A successful payment that did not activate your plan and we cannot fix within 2 working days.
- A serious technical problem that prevents use of the paid features and that we cannot resolve.
- Requests made within 7 days of payment where the paid features have not been used significantly.
3. When we do not refund
- After 7 days, or after most of the period has been used.
- Accounts suspended for breaking the Terms of use (e.g. spam through Chatlane).
- Change of mind after actively using Pro features.
4. Donations
Donations are voluntary and normally not refundable, except clear mistakes (e.g. a mistyped amount) reported within 7 days.
5. How to request
- Send a support ticket with the invoice/receipt number from Billing & receipts and the reason.
- We reply within 3 working days.
- Approved refunds go back to the original payment method within 5–10 working days (depending on your bank). The related plan is ended.
6. Currency
Refunds are made in the original currency (MYR or USD). Exchange-rate differences charged by your bank are outside our control.